1.1. Buyers may withdraw within 14 days of receipt of the goods (in the case of multiple goods, starting from the day on which they received the last good) without any penalty and justified cause. In order to exercise the right of withdrawal, Buyers may send an email to email@example.com or follow the procedure referred to in point 3.
1.2. Buyer acknowledges that delivery expense for returning the Products to the Company will lie upon the Buyer itself.
1.3. The Buyer shall return the Product no later than 14 days from the date of notice of withdrawal.
2.1. If Buyers decide not to exercise the right of withdrawal, but to exchange the purchased Products, this may be done within 14 days of receipt of the goods (in the case of multiple goods, starting from the day on which they received the last good) without any penalty. To exercise the right of exchange, Buyers may send an email to firstname.lastname@example.org or follow the procedure referred to in point 3.
2.2. In case of product exchange, the return costs will lie upon the Buyer
2.3. The Buyer must return the Product no later than 14 days from the date of notification of the exchange
3.1. The procedure for withdrawals and exchanges is as follows:
3.2. The exchange procedure will be considered satisfactory if the Product is intact, unused or not damaged, including its original packaging, labels and protective adhesives intact.
3.3. The Company reserves the right to assess the integrity of the returned Product and assumes no responsibility for any Products lost during the delivery of returns.
3.4. In regard to both the withdrawal and the exchange of the Products, the Buyer is responsible for the drop in value of the returned Product in case it is damaged, not complete with all its main elements and accessories. If this is the case, the refund will be equal to the residual value of the Product. For this reason, the Buyer is invited to return the Product in a casing that preserves its integrity and protects it during transport.
3.5. If, on the other hand, the Buyer has received an incorrect, incomplete, defective or damaged Product, the Buyer shall be entitled – upon submitting appropriate photographic evidence – to a refund or replacement. The Company reserves the right to check the Product. In such case, shipment costs for returning the Product lies upon the Company.