1.1. Products are available for shipment to Italy, Denmark, Germany, Netherlands and Sweden. The Company does not ship to post offices. Undelivered parcels will be returned to the Company’s warehouse.
1.2. Shipments will be made by GLS courier and will be followed by a notification email. After the company has handed the goods over to the courier, Buyers will need to contact the latter if they want to receive information about the progress of their order.
1.3. Shipping in Italy is free for orders over €149.00. However, if the total amount is below €149.00, the following shipping costs shall apply:
1.4. Shipping in Denmark, Sweden, Germany and Netherlands is free for orders over €249.00. However, if the total amount is below €249.00, the following shipping costs shall apply:
1.5. Shipment is free for armchairs and other voluminous others will be delivered to the Buyer’s home only by appointment.
1.6 The Company sends an invoice with each purchase, which will be included in the shipment, showing value of proof of purchase and transport document.
1.7. Orders and shipments are carried out during working days (in case of bank holidays or closing days these will be placed on the first working day available).
1.8. Products are usually shipped within 5 business days from receiving payment. However, certain Products may be delivered later that 5 working days due to production and assemblage process: in such cases Company will inform the Buyer during the purchase of that specific Product.
1.9. The Company is not liable for damages, losses or delays due to force majeure, after the Products have been delivered to the courier.
1.10. Buyers undertake to check within 5 working days from receiving the delivery that the content corresponds to what was purchased and to communicate any discrepancies to the Company. Buyers have the right not to accept the delivery or to accept it with reservation in the event that the delivery is visibly damaged.
1.11. Buyers are responsible for unsuccessful shipments due to their own fault (by way of example, incorrect information, failure to collect). In such cases, the costs incurred by the Company for the erroneous shipment shall be borne by the Buyer.
1.12. Buyers need to carefully check the integrity of the shipment before accepting it. If the packaging shows breakages or anomalies, Buyers must accept the shipment by signing the clause WITH RESERVATION: only in this way will damaged shipments be replaced. In any case, it is important that Buyers take photos of the packaging before opening it, which will need to be sent to the Company in case of an exchange request. Photos should also be taken if the items contained in the package are damaged.