These terms and conditions (hereinafter the “Terms”) apply to all purchases relating to products (hereinafter the “Products”) sold through the www.zelo21.com website (hereinafter the “Website”) as operated by the company Zelo21 S.r.l., Company Registration Number CO – 332478, based in Rovello Porro, Via Petrarca 1 22070, Italy (hereinafter the “Company”).
Whoever makes purchases through the Website (hereinafter “Buyer”) agrees to be bound by these Terms. The Website is addressed exclusively to end consumers (natural persons who purchase for purposes not related to their business, commercial or professional activity).
Please note: If the Buyer does not fall into the category of end consumers, please contact the Company at firstname.lastname@example.org to receive information on the different purchase conditions applied.
Buyers may not use the Website from a browser that, due to its nature or for additional applications, blocks adverts provided by the Website.
The Buyer must be at least 18 years of age to register on the Website, or, if underage, must be at least 16 years of age, otherwise, the registration cannot be accepted. The Company is not responsible for the registration and consequent actions or omissions, if the age requirement is not met.
For any questions or information regarding the Terms and Conditions, please contact us at email@example.com
1.1. The Website is the exclusive property of the Company and all rights not guaranteed to the Buyers in these Terms and Conditions are reserved to the former.
2.1. The Company sells the following Products through its Website:
The Products may alternatively be i) produced and sold directly by the Company, ii) purchased from third parties and subsequently processed and sold by the Company, or iii) purchased from third parties and sold on the Website under the original trademark or the Zelo21 trademark.
2.2. WARNING: The Company sells Products through its Website and, if applicable, through other websites and authorised physical stores, you can find one store in Via Belfiore 15 – Milano. In this regard, the Buyers are advised to check that the websites and shops are authorised sellers and, in case of doubt, request information by e-mail at firstname.lastname@example.org
3.1. Product images and informational texts are constantly updated, but the Company does not guarantee the accuracy and completeness of the information. The Company reserves the right to modify Product images and texts without any obligation to notify the Buyer.
3.2. Buyers agree that the offers and Products present on the Website cannot create legal consequences and do not constitute an offer to the public. Buyers further agree that in the event of incorrect Product prices, the Company will inform the Buyers of the change in price and the latter may or may not accept it. If a purchase has already been made, the payment will be refunded to the Buyer.
4.1. Buyers may purchase the Products either by registering and creating an account or without registration, both cases by providing the required data (including billing data in case of invoice issuance request).
4.2. The purchase order closes after payment has been made. In particular, if Buyers decide to pay for one or more purchases by bank transfer, they undertake to make the payment within 7 working days from the date of purchase, otherwise the contract will be considered terminated.
4.3. The Company, after payment, will issue confirmation of purchase.
4.4. The Buyer is required to check that the information entered at the time of purchase is correct, and to notify the Company of any inaccuracies that they became aware of after said phase.
5.1. The Company warrants the authenticity of all Products purchased on the Website.
5.2. All intellectual property rights such as, but not limited to, trademarks, logos, shape marks, designs, images, photos, fonts, designs, music, videos, software, codes and scripts displayed on the Website are subject to intellectual property rights and are the exclusive property of the Company.
5.3. In this sense, Buyers acknowledge that these rights are and remain the exclusive property of the Company. Furthermore, the use of the aforementioned intellectual property is subject to authorisation by the Company itself.
5.4. The material contained on the Website is copyrighted. No page or content of this Website may be reproduced, even partially, transferred by electronic or conventional means, modified, or used for any purpose without prior and express written permission.
5.5. Therefore, the Buyer undertakes to respect these rights and not to compromise in any way their exercise by the legitimate owners. The Company – should its property rights be violated – reserves the right to terminate the Buyer’s accounts.
6.1. The Company makes no warranties or claims as to the accuracy, completeness, correctness, authenticity, compliance with the law of the content and materials on the Website and assumes no liability whatsoever with respect to them.
6.2. The Company makes no warranty as to the compliance of the information published on its Website with the laws of the jurisdiction of the country in which the Buyer resides. Access to the Website from countries where its contents are considered illegal is expressly prohibited. Buyers who might decide to access the Website from such countries will be solely responsible for complying with the laws applicable to them.
6.3. The Company is unrelated to any disputes or negotiations that may arise between the Buyers and third parties. In the event of a dispute, the Company, its officers, employees, representatives are expressly exempt from claims, damages and entitlement of any kind, known or unknown, suspected or not, disclosed or confidential, arising directly and/or in any case indirectly from such disputes.
6.4. On its Website, the Company publishes all information useful for providing a timely and reliable service to its Buyers or potential ones. However, it disclaims all responsibility for any inaccuracies or misprints and reserves the right to make the appropriate modifications and corrections to the Website at any time and without notice.
6.5. The Company assumes no responsibility, and cannot be held liable, for any damage or infection of viruses to the Buyer’s computer or other devices as a result of its access to, use of or browsing of the Website.
6.6. The Company does not offer the public a recommendation to purchase, or mediation or brokerage activities.
6.7. The Company will not be liable in the event of total or partial breach of its obligations under any contract entered into under these Terms and Conditions, if such breach is caused by unforeseeable events and/or natural circumstances beyond its reasonable control, including, but not limited to, catastrophic natural events, acts of terrorism, wars, mass riots, lack of electricity, general strike of public and/or private workers, strike and/or restrictions on the viability of couriers and air connections.
6.8. The Company reserves the right to report to the competent authorities any orders placed by persons other than the Buyers. Furthermore, the Company reserves the right to cancel orders and notify the competent authorities if there are suspicions of possible fraud.
7.1. The Company does not operate or provide Products to minors and does not operate or provide Products to minors under the age of 16, and does not knowingly collect information from such persons.
7.2. If Buyers find that the Website is in any way offensive or disrespectful to such persons, the Company requests to be contacted immediately in order to analyse the detail of what has been reported and offer a solution as soon as possible.
8.1. If there is a substantial change to these Terms and Conditions, the Company shall communicate this 30 days prior to the effective date. The changes made are deemed accepted if i) the Buyer makes the Purchase of a Product after the modification of the Terms and Conditions or ii) the Buyer does not contest and keeps its registration active after the aforementioned period of 30 days.
8.2. Failure by the Company to exercise one or more rights under these Terms shall not result in any waiver or limitation thereof.
8.3. If one or more provisions of the Terms and Conditions are invalid or ineffective, they do not affect the other provisions. The same must be understood in the event of a dispute and, in addition, the provision may become valid or effective again if appropriate limits are placed by the court during the dispute.
8.4. Any provision of these Terms and Conditions that, by its nature, should persist in the event of termination, shall persist therein, including without limitation, provisions relating to ownership, warranties, indemnity and limitation of liability.
9.1. These Terms and Conditions are governed by Italian law, with specific reference to the Consumer Code, Italian Legislative Decree No. 21/2014 and Italian Legislative Decree no. 70/2003 on electronic commerce.
9.2. The provision of the service and the use of this Website are exclusively governed by the regulatory provisions referred to in the preceding paragraph, even if partially performed abroad and in the presence of other connecting criteria.
9.3. In the event of a dispute arising out of or in connection with these Terms and Conditions, the Company undertakes to resolve it in agreement with the Buyers in accordance with the principles of collaboration and good faith.
9.4. If the Company and the Buyer do not agree on a resolution of the emerging dispute, the dispute may be resolved as follows:
1.1. Payments must be made in Euro (€), official currency of the Website, by using the following systems:
1.2. If using PayPal, this system adopts a technology that ensures the highest levels of reliability, security, protection and confidentiality in the transmission of information via the web. Therefore, the Company will not have access to data relating to such payments.
1.3. The Buyer acknowledges that he/she may incur ancillary fees and charges, as required by certain Countries (such as, but not limited to, customs taxes), which need to be paid after the purchase.
2.1. Products are available for shipment to Italy, Denmark, Germany, Netherlands and Sweden. The Company does not ship to post offices. Undelivered parcels will be returned to the Company’s warehouse.
2.2. Shipments will be made by GLS courier and will be followed by a notification email. After the company has handed the goods over to the courier, Buyers will need to contact the latter if they want to receive information about the progress of their order.
2.3. Shipping in Italy is free for orders over €149.00. However, if the total amount is below €149.00, the following shipping costs shall apply:
2.4. Shipping in Denmark, Sweden, Germany and Netherlands is free for orders over €249.00. However, if the total amount is below €249.00, the following shipping costs shall apply:
2.5. Shipment is free for armchairs and other voluminous others will be delivered to the Buyer’s home only by appointment.
2.6 The Company sends an invoice with each purchase, which will be included in the shipment, showing value of proof of purchase and transport document.
2.7. Orders and shipments are carried out during working days (in case of bank holidays or closing days these will be placed on the first working day available).
2.8. Products are usually shipped within 5 business days from receiving payment. However, certain Products may be delivered later that 5 working days due to production and assemblage process: in such cases Company will inform the Buyer during the purchase of that specific Product.
2.9. The Company is not liable for damages, losses or delays due to force majeure, after the Products have been delivered to the courier.
2.10. Buyers undertake to check within 5 working days from receiving the delivery that the content corresponds to what was purchased and to communicate any discrepancies to the Company. Buyers have the right not to accept the delivery or to accept it with reservation in the event that the delivery is visibly damaged.
2.11. Buyers are responsible for unsuccessful shipments due to their own fault (by way of example, incorrect information, failure to collect). In such cases, the costs incurred by the Company for the erroneous shipment shall be borne by the Buyer.
2.12. Buyers need to carefully check the integrity of the shipment before accepting it. If the packaging shows breakages or anomalies, Buyers must accept the shipment by signing the clause WITH RESERVATION: only in this way will damaged shipments be replaced. In any case, it is important that Buyers take photos of the packaging before opening it, which will need to be sent to the Company in case of an exchange request. Photos should also be taken if the items contained in the package are damaged.
1.1. Buyers may withdraw within 14 days of receipt of the goods (in the case of multiple goods, starting from the day on which they received the last good) without any penalty and justified cause. In order to exercise the right of withdrawal, Buyers may send an email to email@example.com or follow the procedure referred to in point 3.
1.2. Buyer acknowledges that delivery expense for returning the Products to the Company will lie upon the Buyer itself.
1.3. The Buyer shall return the Product no later than 14 days from the date of notice of withdrawal.
2.1. If Buyers decide not to exercise the right of withdrawal, but to exchange the purchased Products, this may be done within 14 days of receipt of the goods (in the case of multiple goods, starting from the day on which they received the last good) without any penalty. To exercise the right of exchange, Buyers may send an email to firstname.lastname@example.org or follow the procedure referred to in point 3.
2.2. In case of product exchange, the return costs will lie upon the Buyer
2.3. The Buyer must return the Product no later than 14 days from the date of notification of the exchange
3.1. The procedure for withdrawals and exchanges is as follows:
3.2. The exchange procedure will be considered satisfactory if the Product is intact, unused or not damaged, including its original packaging, labels and protective adhesives intact.
3.3. The Company reserves the right to assess the integrity of the returned Product and assumes no responsibility for any Products lost during the delivery of returns.
3.4. In regard to both the withdrawal and the exchange of the Products, the Buyer is responsible for the drop in value of the returned Product in case it is damaged, not complete with all its main elements and accessories. If this is the case, the refund will be equal to the residual value of the Product. For this reason, the Buyer is invited to return the Product in a casing that preserves its integrity and protects it during transport.
3.5. If, on the other hand, the Buyer has received an incorrect, incomplete, defective or damaged Product, the Buyer shall be entitled – upon submitting appropriate photographic evidence – to a refund or replacement. The Company reserves the right to check the Product. In such case, shipment costs for returning the Product lies upon the Company.
1.1. Buyers may create an account through the Website by providing truthful information (otherwise the account will be deleted by the Company) and will be responsible for safeguarding the password and for the use that will be made of the account. If Buyers become aware of any breaches, they shall notify the Company as soon as possible.
1.2. The Company may terminate or suspend a Buyer’s account, without prior notice or liability, for any reason, including without limitation, the breach of the Terms and Conditions.
1.3. Rights under the Terms and Conditions cease immediately after an account has been closed. If the Buyer wishes to close an account, he/she must notify the Company (which will cancel it) at the email address email@example.com.
2.1. Buyers undertake not to publish content that is untrue in relation to the Products and not to keep sensitive information on the Website. Failure to comply will deem the Buyers responsible.
2.2. Buyers also undertake not to include on the Website information and/or images concerning third parties without prior consent.
2.3. Upon accessing the Website, Buyers further agree not to engage in any activity that discredits the quality or compromises the functionality of the Website or the Products offered.
3.1. Buyers declare and warrant, for the benefit of the Company, subsidiaries and third parties mentioned on the Website that: i) Buyers have the right and ability to make the claims and warranties set forth in the Terms and Conditions; ii) all information sent to the Website is true and accurate; iii) Buyers will not use the Website for illegal purposes or purposes prohibited by the Terms and Conditions.
4.1. Buyers agree to defend, indemnify and hold harmless the Company, its licensors and licensees, employees, independent contractors, agents, middle-ranking managers and directors from and against any claims, damages, obligations, losses, liabilities, costs or debts and expenses (including but not limited to attorneys’ fees) arising out of a) Improper use of the Products by the Buyers or any person authorised by the Buyer to use the Products, as well as b) breach of the Terms and Conditions.